Frequently Asked Questions
Everything you need to know about your RV parts and orders.
How can I ensure a part is compatible with my RV model?
We recommend checking your RV's vintage, make, and model against the manufacturer part numbers listed on our product pages. If you are still unsure, please contact our support team with your VIN for guaranteed fitment assistance.
What are your shipping rates and delivery times?
We offer standard and expedited shipping across the continental US. Orders are typically processed within 1-2 business days, with delivery ranging from 3-7 business days depending on your location and the size of the component.
Do you offer a warranty on replacement parts?
Yes, all parts sold by RV Parts Masters carry the full manufacturer's warranty. Specific warranty periods vary by brand and product type, typically ranging from 90 days to several years.
What is your return policy for incorrectly ordered items?
Items can be returned within 30 days of delivery, provided they are in their original packaging and have not been installed. Please note that some electronic components and special-order items may be subject to a restocking fee.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your shipment's progress.
Do you ship oversized items like awnings or AC units?
Yes, we ship oversized items via LTL freight. Please ensure you provide a valid phone number at checkout so the freight carrier can schedule a delivery appointment with you.